7-day easy returns
Refund and Returns
If something is wrong with your parcel and the issue is covered by our policy, you can apply for a refund or a free replacement — no arguments, no paperwork.
1
Raise the request
Fill the form below with your order number — no account needed.
2
We review in 24 hours
Support checks it against the policy and emails your RMA number.
3
Free doorstep pickup
For covered issues our courier collects the parcel at no cost.
4
Refund or replacement
Money back within 3 working days, or a replacement ships out.
Covered by the policy
- Products damaged, broken or dead on arrival
- Wrong item, wrong colour or wrong model shipped
- Item materially different from the product page description
- Missing accessories, parts or free gifts listed in the box
- Electronics that stop working within the 7-day window
- Parcels lost in transit or never delivered
Not covered
- Opened cosmetics, skincare, innerwear and personal-care items
- Damage caused by misuse, drops, water or unauthorised repair
- Free gifts, clearance items and products marked “final sale”
- Requests made more than 7 days after delivery
- Items returned without original box, tags and accessories
- Minor colour variation caused by your screen settings
How fast you get your money back
bKash / Nagad / Rocket1–3 working days
Card (Visa / Mastercard)5–10 working days
Cash on Delivery ordersbKash or Nagad transfer, 1–3 days
Store credit (instant)Same day, +5% bonus value
Apply for a refund or replacement
No account required — just your order number and the email you ordered with.